Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, with tags if applicable, and in its original packaging.

You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@cubis.lt.

Please note that returns must be sent via any courier locker or parcel terminal of your choice.

Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package.

You can always contact us with any return-related questions at info@cubis.lt.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Please include your order number, a short description of the issue, and photos of the item and packaging where possible, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

We also cannot accept returns for used, damaged, or custom-made/personalized items, unless the item is defective or incorrect.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have.

Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification.

As stated above, the item must be in the same condition that you received it — unused, undamaged, with tags if applicable, and in its original packaging.

You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 14 calendar days.

Please remember that it may take additional time for your bank or payment provider to process and post the refund.

Shipping costs are non-refundable, unless the return is due to our mistake, a defective product, or an incorrect item being sent.

If more than 15 business days have passed since your refund was approved, please contact us at info@cubis.lt.